Recent CareCru Updates

Online Scheduling: Improved Submission Workflow
Release Date:
May 8, 2024

The following enhancements have been made to improve our Online Scheduling process.

  • The button size has been changed for Next and Submit - narrower to be more evident an action is required:
  • Review & Book progress bar only gets highlighted after the Submit Booking Request is clicked:

  • On press of  <-- or X on the widget, a warning is generated identifying the request has not been completed:

  • If the browser is closed without submitting the request, a warning will appear on the browser:
Reminders: Instagram Added to Email Templates
Release Date:
March 27, 2024

Along with the existing Facebook and Google links, we have now integrated Instagram into our Email Templates.

To add this feature, just include your practice Instagram URL under Account SettingsGeneral to have it included in your patient's emailed appointment reminders, recall reminders, and review requests. Don't forget to Save your changes! 😁

Control Review Requests by Appointment
Release Date:
March 13, 2024

You now have the ability to prevent a review from being sent to a patient by appointment within CareCru's Schedule page.

This can be especially useful when you have a patient that did not have the best experience and you want to stop a review from being sent out, even while the patient is still in the office.

  1. Go to Schedule
  2. Click on the patient's appointment
  3. Toggle off the patient's Review Request

This will ensure that no review will be sent to the patient, for this appointment only.

If you want to turn off reviews for the patient permanently, you can still go into the Patient's Timeline, Click on Edit, and from the Settings tab, turn off the Reviews toggle.

Online Scheduling: Linking to Pending Appointments (Tracker Only)
Release Date:
February 28, 2024

Users can now link online appointment requests with existing pending appointments in Tracker.

When a request is accepted, the list of appointments suggested to match will now also display pending appointments. If a User chooses to link an online request with the pending appt:

  • By default – the date, time, practitioner, and chair on the pending appt will be updated to match these details from the online request
  • Users will also have the option to edit the appt further, like if they need to change it to a different time, date, chair or even patient (ie: if the appt was supposed to be linked to the child vs the parent)
Linking Online Appt Request to Pending Appt does not Update Appt Status to Booked (Tracker)
Reported On:
March 1, 2024

*For Tracker Practices Only

When linking and online appointment request to an existing pending appointment in Tracker, the appointment status is not updating from Pending to Booked. Only the date/time of the pending appointment is being updated from the online appointment request.

Admin Role Unable to Edit/Delete Admin or User role accounts
Resolved On:
March 13, 2024

Accounts set up with Admin user role access, should be able to edit and delete other accounts that are set as either Admin or User.
This function was no longer working, and has now been resolved.

400 Error when attempting to reset Password
Resolved On:
February 14, 2024

Users were reporting at times, getting a 400 error when attempting to reset their password. This error was due to the password being found in a previous security breach with that email address on another website, and needing to enter a different password.

We have now included new messaging when this error occurs, so that the user knows how to resolve.