Frequently Asked Questions

No. We earn your business every month.

Hiring Donna is like adding three world-class team members to the practice—a front office assistant, a marketing specialist, and a practice consultant. Donna’s artificial intelligent task handling and strong integration with your practice management software (PMS) are what differentiates her from other software. Donna syncs every 10 seconds with your PMS, and through artificial intelligence, Donna manages tasks from start to completion. She requires no supervision. She logs her correspondence and notes directly in your practice management software the same way a trained staff member would. By managing some of the more tedious, mundane tasks, Donna allows the front office team to focus their efforts on higher value activities, such as patient interaction and treatment acceptance.

Absolutely not – quite the opposite. We take the time up front to learn about your unique scheduling processes and configure Donna™ accordingly. Donna™ was created for dental and only dental. Therefore, we understand that each office has its own unique workflows, and we make sure to configure Donna accordingly each time.

Great question! Our customers will see anywhere between 8-20% improvement in production, up to 40 hours of time savings, and an additional 15-30% new patients each month. Our customers will also see improved metrics from website conversions, reduced cancellations and no-shows, online review ratings, and patient lifetime value. If you’d like to speak to one of our customers, just ask and we’ll be happy to put you in touch.

There are plenty of features and functions within the CareCru platform that Donna™ manages on a daily basis. These features spread across the entire patient journey, from how Donna attracts, acquires and retains patients—ultimately increasing the lifetime value of your patients. More important than features and functions, you’re signing up for benefits and results. Schedule a demo today so we can walk you through how Donna accomplishes these tasks and drives results.

There are a couple of options that you can choose from today. One of our practice growth reps will be more than happy to assist you and lay out a plan that makes sense for your practice. One thing we know is, we’ve never billed a customer that didn’t see results. Our customers typically see anywhere between an 11-20 times return on their investment (ROI). Schedule a growth call with us today and ask for an ROI Assessment to see how much your practice can benefit.

No. Exactly the opposite. We guarantee your money back if you don’t see results within 60 days.

First, we install our CareCru connector with your practice management software system. We then learn about your practice’s goals, communication preferences, and scheduling workflows. We then configure Donna accordingly. Finally, we’ll schedule a launch session to train your team and go live with Donna. It varies depending on your team’s availability, but we can typically complete all of these steps within 1-2 business days and go live. Contact us now to set up a staging call with one of our customer success managers and start using the CareCru platform right away.

CareCru integrates with the majority of practice management software systems, including Dentrix, EagleSoft, OpenDental, Tracker, Cleardent, Power Practice, and many more. We’re constantly adding to our list of integrations and partnerships. Contact us today to see if we integrate with your software, and if not, we’re pretty fast at turning those integrations around and getting your practice up and running.

For the front office, Donna is that superstar team member to help your team fill your schedule, confirm appointments, manage 100% of your hygiene/recall lists, build your waitlist, and request patient reviews. With Donna, your team can focus their efforts on higher value activities, such as patient interaction and treatment acceptance. For the dentists or hygienist, Donna is there to attract new patients, provide practice intelligence reports, improve patient engagement and loyalty, and fill your schedule.

Yes. We’ve built Donna from the ground up to be compliant with all relevant regulations in all jurisdictions, accounting for everything from HIPAA, PIPEDA, and PIPA. We also have a very clear privacy policy.

We have several options for buying out existing contracts and will make the transition to our service both fast and easy.